Nancy Passow has been writing articles and presenting workshops for over thirty years. Nancy has over twenty-five years experience in the chemical industry, with more than half in the manufacturing sector. Nancy worked for Lonza, Inc.; Sandoz Chemicals (now Clariant Corporation); and ABB Lummus. Nancy served on many committees and workgroups for SOCMA (Synthetic Organic Chemical Manufacturers Association) and The American Chemistry Council (ACC, formerly CMA -- Chemical Manufacturers Association). She also worked with ACC for three years as a Special Advisor on Responsible Care ®. Nancy has a Master's Degree in Environmental Engineering from Manhattan College and a Bachelor's Degree in Chemical Engineering from Columbia University. Professional development courses include Media/Crisis Communications; Internal ISO 9000 Auditing & Procedure Development; Facilitation of Employee Involvement Teams; Crosby Quality Process; Change Management; and Project Management.